At FeniksForge.com, we want to ensure that you are 100% satisfied with your purchase. If you have any issues, here’s how we can help:

ORDER CANCELLATION

For orders canceled after processing but before shipment, a fee equivalent to the shipping charges will be applied. This fee covers the carrier’s costs for package interception.

If you decide to cancel post-dispatch, you’ll bear the full shipping cost. Upon refusal of delivery and once the returned product reaches us, we will refund your payment, excluding the shipping charges.

RETURNS

You have 7 days from the date of receiving the item to request a return. To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging.

NON-RETURNABLE ITEMS

Certain types of items cannot be returned, like custom products. Please get in touch if you have questions or concerns about your specific item.

REFUNDS

Once we receive and inspect your return, we’ll let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the refund.

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please visit our Contact on our website.

SHIPPING RETURNS

To return your product, please visit our Contact on our website. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

CHANGES TO THIS POLICY

We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you are happy with any changes to this policy.

CONTACT

If you have any questions or concerns about our Refunds, Cancellation And Returns, please visit our Contact on our website.

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