This Shipping Policy applies to all purchases from FeniksForge.com . Here’s everything you need to know about our shipping methods, costs, and delivery times.

GENERAL INFORMATION

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

ORDER PROCESSING TIME:

Within the United Arab Emirates:

  • For areas classified as Prime Areas: for the emirates of Abu Dhabi, Dubai, Sharjah, and Ajman, orders placed before 2 p.m. are not only processed but also dispatched on the same day, ensuring next-day arrival.
  • For areas classified as Remote Areas, deliveries are meticulously scheduled on Sundays and Thursdays. We kindly ask for your patience and anticipate additional transit time for these locations.

International Orders:

  • With DHL International, you can anticipate a delivery window of approximately 1-5 days. However, please note that these transit times are guidelines, and deliveries subject to customs clearance might face delays.
  • Each shipment includes two delivery attempts. The delivery service extends only up to city limits, and attempts are not conducted on Fridays in Islamic countries, Saturdays & Sundays in Western countries, or during public holidays of the destination country.
  • Standard notifications regarding your delivery will be communicated through email or SMS, keeping you informed every step of the way.

PRE-SHIPPING NOTICE

If you notice an error in the delivery address due to a personal oversight, please reach out to The Feniks Forge Team. We will make every effort to liaise with the courier to correct the address. However, once an order has been shipped, we can’t always guarantee that the address can be successfully changed. Any risks and fees related to this will be the responsibility of the customer.

SHIPPING COSTS

Costs are determined by the weight of your order and its destination. Please ensure you review the total cost before finalizing your purchase.

CUSTOMS AND DUTIES:

For international shipments, customs and duties may apply once the shipment reaches its destination.

The recipient of the shipment is responsible for all duties and taxes. We have no control over these charges and can’t predict what they may be.

Customs policies vary widely from country to country. We recommend contacting your local customs office for further information.

TRACKING YOUR ORDER

Once your order is dispatched, you will receive an email or SMS with a tracking number. You can use this number to track your package in real-time.

Should there be no one available at the specified address to receive the package, our courier will schedule a second attempt. In the event the second attempt is unsuccessful, the package will regrettably be returned to us.

Upon return, please be advised that any additional shipping costs incurred for resending the package will be the customer’s responsibility. We encourage you to ensure availability during the delivery timeframe to avoid any inconvenience.

DAMAGED OR LOST ORDERS

If your order is damaged or lost in transit, please visit our Contact on our website. We will do our best to resolve the issue as quickly as possible.

CHANGES TO THIS POLICY

We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you are happy with any changes to this policy.

CONTACT

If you have any questions or concerns about our Shipping Policy, please visit our Contact on our website.

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